Gambling Is Meant to Be Enjoyable. Here Is How to Keep It That Way.
PartyCasino takes its responsibilities towards players seriously. This page sets out the tools available to you, the signs that gambling may be becoming a problem, where to find independent support, and how the casino meets its obligations under UK law. If you are in Great Britain and playing on this site, you are covered by the full protections of the UK Gambling Commission licensing framework, one of the strictest regulatory regimes for online gambling anywhere in the world.
You must be 18 or over to open an account and play at PartyCasino. This is a legal requirement, not a preference.
Your Account Controls: Tools You Can Set Right Now
PartyCasino provides a set of account-level tools that give you direct control over how you play. These are not buried in an obscure settings menu. They are available from within your account at any time, and most changes in a restrictive direction take effect immediately.
Deposit Limits
You can set a cap on how much money you deposit into your PartyCasino account per day, per week, or per month. Once a limit is active, you cannot deposit beyond it until the limit period resets. If you want to reduce your limit, the change applies straight away. If you want to increase a limit, a waiting period applies before the higher amount becomes available. This cooling period exists specifically to prevent impulsive decisions made in the heat of a session.
Loss Limits
A loss limit caps how much you can lose within a defined period, regardless of how many separate deposits you make during that time. Once you reach your loss limit, your ability to continue wagering is paused until the limit period ends. Setting a loss limit is a practical way to protect your bankroll without restricting deposits if you want to maintain a balance between sessions.
Session Time Limits
You can restrict the maximum length of a single gambling session. Once you reach your set time, you will be logged out automatically. You can also choose to receive notifications at set intervals during a session, which serve as a prompt to pause and assess how the session is going before continuing.
Reality Checks
Reality check notifications appear on screen at intervals you choose. Each notification shows you how long you have been playing and the net result of your session so far. This gives you factual information at regular points rather than relying on your memory of what happened at the start of the session. Many players underestimate how long they have been playing; reality checks address that directly.
Cooling-Off Periods
If you want a short break from gambling without permanently closing your account, you can apply a cooling-off period. This prevents you from logging in and placing bets for a defined period, which can range from 24 hours up to six weeks. The cooling-off takes effect immediately upon request.
Self-Exclusion
Self-exclusion is a more permanent step than a cooling-off period. When you self-exclude from PartyCasino, your account is closed and you cannot reopen it or register a new account for the duration of your exclusion. The minimum self-exclusion period under UKGC rules is six months. PartyCasino’s self-exclusion integrates with GamStop, the national multi-operator self-exclusion scheme. A GamStop registration extends your exclusion across every online casino, betting site, and gaming platform licensed by the UK Gambling Commission in a single step. You only need to register once.
To register with GamStop independently, visit www.gamstop.co.uk.
Signs That Gambling May Be Causing Harm
Gambling-related harm does not always look the same from person to person. The following patterns are commonly associated with gambling that has moved outside a person’s control. Recognising them in yourself is the first step towards doing something about them.
- Spending more money on gambling than you originally planned and finding it difficult to stop when you reach your limit
- Borrowing money, using savings, or selling possessions to fund gambling
- Chasing losses by placing further bets to try to recover money already lost
- Gambling for longer than intended, losing track of time during sessions
- Feeling irritable, restless, or anxious when trying to reduce or stop gambling
- Neglecting work, family, or social commitments because of gambling
- Hiding gambling activity from family members or those close to you
- Gambling to escape stress, anxiety, depression, or other difficult feelings
- Continuing to gamble despite wanting to stop and having tried to do so
If any of the above describes your experience, reaching out to one of the organisations listed further down this page is a good first step. All of them offer free, confidential support.
A Self-Assessment: Questions Worth Considering
The following questions are used by support services to help people reflect on their relationship with gambling. Honest answers are for your own benefit, not anyone else’s.
- Have you ever taken time off work because of gambling?
- Has gambling ever made your home life unhappy?
- Has gambling affected your reputation or how people see you?
- Have you ever felt remorse after gambling?
- Have you ever gambled to get money to meet debts or solve financial difficulties?
- Has gambling caused a decrease in your ambition or efficiency?
- After losing, have you felt you must return as soon as possible to win back your losses?
- After a win, have you felt a strong urge to return and win more?
- Have you often gambled until your last pound was gone?
- Have you ever borrowed to finance gambling?
- Have you ever sold anything to finance gambling?
- Have you been reluctant to use gambling money for normal expenditure?
- Has gambling made you careless about the welfare of yourself or your family?
- Have you ever gambled longer than you planned?
- Have you ever gambled to escape worry, trouble, boredom, or loneliness?
- Have you ever committed, or considered committing, an illegal act to finance gambling?
- Does gambling cause you to have difficulty sleeping?
- Have arguments, disappointments, or frustrations ever created an urge to gamble?
- Have you ever had an urge to celebrate any good fortune by a few hours of gambling?
- Have you ever considered self-harm or suicide as a result of gambling?
Seven or more “yes” answers may indicate that gambling is causing significant harm. The organisations below offer free, specialist help regardless of where you are on that scale.
Free Support Organisations for UK Players
Each of the following services is free to use and available to anyone affected by gambling harm, including family members and friends of people whose gambling is causing concern.
BeGambleAware
BeGambleAware operates the National Gambling Helpline and provides a range of online support resources including live chat with trained advisers. The helpline is available 24 hours a day, seven days a week. Visit www.begambleaware.org or call 0808 8020 133 (free from all UK landlines and mobiles).
GamCare
GamCare provides counselling, support groups, and an online forum for people affected by gambling problems. They run the National Gambling Helpline in partnership with BeGambleAware and offer a structured programme of online support. Visit www.gamcare.org.uk.
Gambling Therapy
Gambling Therapy is an international service providing free practical advice and emotional support to anyone affected by problem gambling. It is particularly useful for people who prefer online support formats including live chat, forums, and email. Visit www.gamblingtherapy.org.
GamAnon
GamAnon is a support group specifically for the families and friends of people with gambling problems. Meetings are held across the UK and are free to attend. Details of local meetings and online meetings can be found at www.gamanon.org.uk.
Gamblers Anonymous
Gamblers Anonymous runs peer support groups where people with gambling problems meet to share experiences and support one another. Meetings take place in person across the United Kingdom and online. Further information is available at www.gamblersanonymous.org.uk.
Gordon Moody
Gordon Moody offers intensive residential treatment programmes for people whose gambling has reached a level where outpatient support has not been sufficient. Referrals can be arranged through a GP or self-referred through their website at www.gordonmoody.org.uk.
Blocking Tools: Software to Restrict Access
In addition to the account controls available directly within PartyCasino, third-party software tools can block access to gambling websites across all browsers on your device. These work independently of operator controls and can be useful for people who want an additional layer of restriction during a period when they have decided not to gamble.
- Gamban – Blocks gambling websites across all devices and browsers simultaneously. Available at www.gamban.com.
- BetBlocker – A free blocking tool that prevents access to gambling websites. Available at betblocker.org.
- GamStop – Registers your details with all UKGC-licensed operators to exclude you from the entire UK-licensed online gambling market. Available at www.gamstop.co.uk.
Protecting Children and Young People
No person under the age of 18 is permitted to open an account or place bets at PartyCasino. Age verification is carried out at the point of registration and, where required, through document checks before withdrawals are processed. This is a legal obligation under UK Gambling Commission licensing conditions, not an optional measure.
If you share a device with children or young people, it is your responsibility to ensure they cannot access your PartyCasino account. Practical steps include:
- Logging out of your account after every session rather than remaining signed in
- Not saving your login credentials in the device’s browser or password manager
- Using separate user profiles on shared computers so your browsing history and saved passwords are not accessible to others
- Installing parental control software to restrict access to gambling websites on devices used by children
Free parental control tools that block gambling websites include those provided by major UK internet service providers under the UK Code of Practice on age verification. You can also use dedicated filtering software such as Net Nanny or Kaspersky Safe Kids.
Credit Cards Cannot Be Used at PartyCasino
Since April 2020, the UK Gambling Commission has prohibited the use of credit cards for gambling at all UKGC-licensed operators. This rule applies across the board and PartyCasino complies with it fully. Only debit cards, bank transfers, and other approved payment methods are accepted. The prohibition exists because gambling with borrowed money is a recognised risk factor for gambling-related harm. If your bank issues you a Visa or Mastercard debit card, it can be used for deposits. Credit cards from the same networks cannot.
How to Use Your Limits Before You Start Playing
The most effective use of deposit and loss limits is to set them before you make your first deposit for a session, not after you have started playing. Decisions made before a session are typically more rational than those made mid-session. A straightforward approach used by many players is to decide in advance how much they are willing to lose in a given week, set that amount as both the weekly deposit limit and the weekly loss limit, and treat the result of any session as being within a pre-agreed budget rather than something to chase or recover from.
Our Regulatory Obligations Under UK Law
PartyCasino operates under a licence issued by the UK Gambling Commission. The UK Gambling Commission is the statutory body established under the Gambling Act 2005 and is responsible for regulating commercial gambling in Great Britain. All UKGC-licensed operators are required by the Commission’s Social Responsibility Code to offer players the tools described on this page, to interact with customers who show signs of problem gambling, to train staff to recognise and respond to indicators of harm, and to fund research and treatment through mandatory contributions.
PartyCasino is required to verify the age and identity of all customers before allowing real-money play. The casino is also required to maintain procedures for identifying customers whose gambling patterns suggest potential harm and to take appropriate action, which may include direct contact, restricting access to promotions, or initiating a safer gambling conversation.
If you have a complaint about how PartyCasino has handled a responsible gambling matter and it cannot be resolved through the casino’s own complaints process, you have the right to refer the matter to an approved Alternative Dispute Resolution (ADR) provider. The UK Gambling Commission publishes a list of approved ADR services and can itself be contacted if an operator is not meeting its licensing conditions. Details of the UKGC’s contact process for consumers are available at www.gamblingcommission.gov.uk.
Contact PartyCasino Directly
If you want to discuss responsible gambling options, set account restrictions, or raise a concern about your account, the PartyCasino support team is available around the clock.
- Live chat: Available 24 hours a day, 7 days a week from within your account
- Email: care@partycasino-casino-uk.com
- Telephone: +44 20 4568 1388
- Registered address: Level 7, 16 Berkeley Street, London, W1J 8DZ, United Kingdom
When contacting support about responsible gambling matters, you do not need to explain or justify your request. Asking for a deposit limit, a cooling-off period, or self-exclusion will be processed without question and without any attempt to dissuade you from taking the step.
18+ | Play within your means | BeGambleAware.org | GamCare.org.uk | Gambling should be entertaining, not a way to make money