Privacy Policy

Who We Are and How to Reach Us

PartyCasino operates this website at https://partycasino-casino-uk.com/ and is the data controller responsible for your personal information. Our registered address is Level 7, 16 Berkeley Street, London, W1J 8DZ, United Kingdom. You can contact us by email at care@partycasino-casino-uk.com or by telephone on +44 20 4568 1388.

This Privacy Policy sets out how PartyCasino collects, uses, stores, and shares your personal data. It applies to all players and visitors based in the United Kingdom and is written in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 (PECR), and the requirements of the UK Gambling Commission (UKGC) under licence number ALSI-348921765-FI2.

Please read this document carefully before registering an account or using our services. If you have questions at any point, our support team is available around the clock via our contact page.

The Information We Collect

Information You Give Us Directly

When you register an account, deposit funds, request a withdrawal, contact support, or take part in promotions, you provide us with personal data. This includes:

• Full legal name, date of birth, and gender
• Home address and postcode
• Email address and telephone number
• Username and password (stored in encrypted form)
• Payment card details, bank account information, or cryptocurrency wallet addresses used for deposits and withdrawals
• Identity documents such as a passport, driving licence, or national identity card
• Proof of address documents such as utility bills or bank statements
• Source of funds or wealth documentation where required under anti-money laundering obligations
• Responses to responsible gambling questionnaires or affordability checks
• Correspondence with our customer support team, including live chat transcripts and emails

Information We Collect Automatically

When you browse our website or use our mobile application, certain technical data is gathered automatically, including:

• IP address and approximate geolocation derived from it
• Device type, operating system, and browser version
• Unique device identifiers
• Pages visited, time spent on each page, and navigation paths through the site
• Game history, session duration, bet amounts, wins, losses, and bonus activity
• Login timestamps and frequency of access
• Error logs and crash reports from our apps

Information Received from Third Parties

We receive personal data from external parties where this is necessary for legal compliance or service delivery:

• Identity and age verification agencies that cross-reference your details against credit reference databases and official records
• Fraud prevention and sanctions screening services, including checks against politically exposed persons (PEP) lists and financial crime watchlists
• Payment processors and banking partners involved in processing your transactions
• GamStop, the national self-exclusion scheme, which notifies us if you have registered an exclusion covering all UKGC-licensed operators
• Advertising partners and affiliate networks, where permitted, who may have referred you to our site

Why We Process Your Personal Data and Our Legal Basis for Doing So

Under UK GDPR, every processing activity requires a lawful basis. We rely on the following bases depending on the purpose:

Contract Performance

We process certain data because it is necessary to provide you with the services you have signed up for. This includes creating and maintaining your account, processing deposits and withdrawals through methods such as Visa, Mastercard, Apple Pay, Google Pay, Bitcoin, USDT, and Ethereum, crediting bonuses, and providing access to our game library.

Legal Obligation

A significant portion of our data processing is required by law rather than being a matter of choice for us or for you. Our UKGC licence and applicable legislation oblige us to:

• Verify your age and identity before permitting any real-money play, in compliance with the Gambling Act 2005 and UKGC licence conditions
• Conduct ongoing customer due diligence under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017
• Screen customers against sanctions lists maintained by the Office of Financial Sanctions Implementation (OFSI) and other relevant bodies
• Monitor gambling activity for indicators of problem gambling and take action under our Social Responsibility Code obligations
• Retain transaction records and player account data for a minimum of five years following the end of the customer relationship
• Report suspicious activity to the National Crime Agency (NCA) where required under the Proceeds of Crime Act 2002
• Check your status against GamStop before activating your account and at intervals thereafter

Legitimate Interests

Where it does not override your rights, we process data on the basis of our legitimate business interests. These include:

• Detecting, investigating, and preventing fraud, cheating, and collusion
• Maintaining the security and integrity of our platform, including protecting against cyberattacks and unauthorised account access
• Improving and developing our products and services based on aggregated usage data and behavioural analysis
• Managing disputes and legal claims
• Conducting internal audits and quality assurance
• Communicating with you about changes to our terms, services, or policies

Consent

Where we rely on your consent, we will have asked for it clearly and separately at the point of collection. This applies primarily to marketing communications by email, SMS, or push notification, and to the use of non-essential cookies. You may withdraw your consent at any time without this affecting the lawfulness of processing carried out before withdrawal.

How We Use Your Data in Practice

Account Registration and Identity Verification

Before you can place a real-money bet at PartyCasino, we are legally required to confirm that you are aged 18 or over and are who you say you are. This typically involves an automated check against credit reference data. Where the automated check does not confirm your identity, you will be asked to upload a government-issued photo ID and a proof of address document. We cannot waive or defer this process. Attempting to provide false documents is a criminal offence under the Fraud Act 2006.

Affordability and Safer Gambling Monitoring

Our UKGC licence requires us to take active steps to identify customers who may be at risk of harm from their gambling. We use your account data, including deposit frequency, session duration, loss patterns, and changes in your behaviour over time, to assess your risk profile. Where our monitoring indicates a concern, we may contact you to ask how you are getting on, offer you information about our safer gambling tools, or in some cases restrict your account pending further assessment. This processing is carried out under our legal obligation as a UKGC-licensed operator and reflects the requirements of the UKGC’s Social Responsibility Code.

The safer gambling tools available in your account settings include deposit limits, loss limits, session time limits, reality checks, cooling-off periods, and self-exclusion. If you self-exclude through PartyCasino, your exclusion is also registered with GamStop, meaning it applies across all UKGC-licensed operators simultaneously. For further support, you can contact BeGambleAware or Gambling Therapy.

Anti-Money Laundering and Financial Crime Prevention

We are required by law to carry out ongoing due diligence on our customers. This means we may ask you to provide evidence of your source of funds or source of wealth if your deposit levels or pattern of play triggers a review threshold. This is not a reflection of suspicion directed at you personally but a legal requirement that applies across the regulated gambling industry. Information gathered during these checks is used only for compliance purposes and is handled with care.

Payments and Transactions

Your payment data is processed to complete deposits, process withdrawals, and handle refunds where applicable. We do not store full card numbers on our own servers. Card data is processed through PCI DSS-compliant payment providers. Cryptocurrency transactions are processed through appropriate third-party infrastructure, and wallet addresses are retained for compliance and audit purposes.

Customer Support

When you contact our support team, whether by live chat, email, or telephone, the conversation is logged and attached to your account record. These logs allow our team to refer to previous interactions and resolve your queries more effectively. They are also reviewed periodically for training and quality purposes.

Marketing and Promotions

If you have opted in to marketing, we will send you information about promotions, bonus offers, new game releases, and seasonal campaigns. You can withdraw this consent at any time by clicking the unsubscribe link in any marketing email, adjusting your preferences in your account settings, or contacting us directly. Withdrawing marketing consent does not affect your ability to use our services.

We do not sell your personal data to third parties for their own marketing purposes. Any marketing we send relates to PartyCasino products and services only.

Who We Share Your Data With

We share your personal data only where necessary and only with parties who have an appropriate reason to receive it. These include:

• Identity and age verification providers who check your details against government records and credit reference databases as part of the registration and KYC process
• Payment service providers involved in processing your deposits and withdrawals, including card networks, banking partners, and cryptocurrency processing services
• Fraud prevention agencies and shared fraud intelligence databases, where sharing your data helps prevent financial crime across the industry
• Sanctions screening services that check your details against PEP lists and financial crime watchlists as required by law
• GamStop, which receives notification of any self-exclusion you register with us and which may notify us if you have registered an exclusion through their scheme
• The UK Gambling Commission and other regulatory bodies, where we are obliged to report or disclose information under our licence conditions or applicable law
• The National Crime Agency and law enforcement bodies, where disclosure is required under the Proceeds of Crime Act 2002 or other legislation
• HMRC and other tax authorities, where reporting obligations apply
• Legal advisers and courts, where necessary to defend or pursue legal claims
• IT service providers and cloud infrastructure partners who support the operation of our platform, under strict data processing agreements
• Analytics providers, in relation to aggregated or pseudonymised data used to improve our services

Any third party acting as a data processor on our behalf is required to operate under a written data processing agreement that restricts them to processing your data only for the purposes we have specified and in accordance with UK GDPR.

International Data Transfers

Some of our service providers are based outside the United Kingdom. Where your personal data is transferred to a country that is not subject to a UK adequacy decision, we put appropriate safeguards in place before the transfer takes place. These safeguards typically take the form of the International Data Transfer Agreement (IDTA) approved by the Information Commissioner’s Office (ICO), or the UK Addendum to the EU Standard Contractual Clauses.

You can request a copy of the specific safeguard used for any international transfer by contacting us at care@partycasino-casino-uk.com.

How Long We Keep Your Data

We retain your personal data for as long as your account is active and for a period after it is closed. The specific retention periods depend on the nature of the data and the reason it is held:

• Account information, identity documents, and transaction records are retained for a minimum of five years from the date the customer relationship ends, as required by anti-money laundering legislation
• Responsible gambling records, including self-exclusion history, affordability correspondence, and intervention logs, are retained for at least seven years to demonstrate compliance with UKGC social responsibility requirements
• Customer support communications are retained for three years following the last interaction, unless a longer period is required to resolve an outstanding dispute
• Marketing consent records are retained for the duration of the consent and for a reasonable period afterwards to demonstrate that consent was given
• Technical logs and security data are typically retained for up to twelve months unless required for longer in connection with a security investigation

Where data is no longer required for any legitimate purpose, it is securely deleted or anonymised.

Your Rights Under UK GDPR

As a data subject in the United Kingdom, you have the following rights in relation to your personal data. These rights are not absolute and may be subject to exemptions, particularly where our processing is required by law.

Right of Access

You may request a copy of the personal data we hold about you. This is known as a Subject Access Request. We will respond within one calendar month of receiving a valid request. There is no charge for a standard request.

Right to Rectification

If the personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it. You can update certain information directly through your account settings. For other corrections, please contact our support team.

Right to Erasure

In some circumstances you may ask us to delete your personal data. This right does not apply where we are required to retain the data by law, which is the case for much of the data we hold about our customers under anti-money laundering and gambling regulations. We will explain any exemption that applies when we respond to your request.

Right to Restrict Processing

You may ask us to suspend our use of your data while a dispute about its accuracy or our lawful basis for processing is resolved.

Right to Data Portability

Where we process your data on the basis of your consent or a contract with you, and the processing is carried out by automated means, you may request that we provide your data in a structured, commonly used, and machine-readable format so that it can be transferred to another organisation.

Right to Object

You have the right to object to processing carried out on the basis of our legitimate interests. We will stop that processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or unless the processing is necessary for the establishment, exercise, or defence of legal claims.

You have an unconditional right to object to your data being processed for direct marketing purposes. We will stop immediately upon receiving your objection.

Rights Related to Automated Decision-Making

Where we make decisions about you through automated processes that produce legal or similarly significant effects, you have the right to request human review of that decision, to express your point of view, and to contest the outcome. Our identity verification process involves a degree of automated checking. If an automated check produces an adverse result, you may contact us to request a manual review.

How to Exercise Your Rights

To exercise any of the rights listed above, please contact us at care@partycasino-casino-uk.com or write to us at Level 7, 16 Berkeley Street, London, W1J 8DZ, United Kingdom. We may ask you to verify your identity before processing your request to ensure we do not disclose data to the wrong person.

Cookies and Similar Technologies

What Cookies We Use

Our website uses cookies and similar tracking technologies to make the site work correctly, to understand how it is being used, and, where you have given your consent, to show you relevant content and track the effectiveness of our marketing. Cookies are small text files placed on your device when you visit a website.

We use the following categories of cookie:

• Strictly necessary cookies that are essential for the site to function, such as those that maintain your login session and remember items in your account. These do not require your consent.
• Performance and analytics cookies that help us understand how visitors interact with our site, which pages are most visited, and where errors occur. These are set only with your consent.
• Functionality cookies that remember your preferences such as language settings and game view options. These are set only with your consent.
• Targeting and advertising cookies used to deliver content that is relevant to your interests and to measure the effectiveness of our campaigns. These are set only with your consent.

Managing Your Cookie Preferences

When you first visit our website, you will be shown a cookie consent banner that allows you to accept all cookies, reject non-essential cookies, or manage your preferences by category. You can change your preferences at any time by accessing the cookie settings link in the footer of our website.

You can also manage cookies through your browser settings. Most browsers allow you to block or delete cookies. If you block all cookies, some parts of our website may not function as intended. Instructions for managing cookies in the most common browsers are available from each browser’s help pages.

Security of Your Personal Data

We take the security of your personal data seriously and have put in place appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration, and disclosure. These measures include:

• Encryption of data in transit using Transport Layer Security (TLS) protocols
• Encryption of sensitive data at rest
• Access controls that restrict employee access to personal data on a need-to-know basis
• Regular security testing and vulnerability assessments
• Staff training on data protection and information security obligations
• Incident response procedures to detect, report, and address data breaches in line with our obligations under UK GDPR

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours of becoming aware of the breach, and we will notify you directly where the risk is assessed as high.

You also have a role in keeping your account secure. Please use a strong, unique password for your PartyCasino account, do not share your login credentials with anyone, and contact us immediately at care@partycasino-casino-uk.com if you believe your account has been accessed without your authorisation.

Children and Underage Access

Our services are available only to persons aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory step in our registration process, and we will not activate an account until the applicant’s age has been confirmed.

If we become aware that personal data has been collected from someone under the age of 18, we will delete that data and close the account without delay. If you believe a minor has registered an account with us, please contact us at care@partycasino-casino-uk.com so that we can investigate and take appropriate action.

We support the use of parental control tools that can restrict access to gambling websites. Information about these tools is available from GamCare and BeGambleAware.

Links to Third-Party Websites

Our website contains links to external sites, including payment providers, game developers, and responsible gambling organisations. Once you follow a link to an external site, this Privacy Policy no longer applies. We have no control over how third-party sites handle your data and we are not responsible for their privacy practices. We encourage you to read the privacy notice of any external site you visit.

Changes to This Privacy Policy

We review this Privacy Policy periodically and update it when our practices change, when we introduce new services, or when legal requirements are amended. When we make material changes, we will notify registered account holders by email and display a prominent notice on our website. Continued use of our services after a change has been notified constitutes acceptance of the revised policy.

The current version of this policy is always available at https://partycasino-casino-uk.com/.

How to Make a Complaint

If you believe we have handled your personal data in a way that does not comply with UK data protection law, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), which is the supervisory authority for data protection in the United Kingdom.

Before contacting the ICO, we would encourage you to raise the matter with us first so that we have an opportunity to address your concern. You can do this by:

• Emailing us at care@partycasino-casino-uk.com
• Telephoning our support team on +44 20 4568 1388
• Writing to us at Level 7, 16 Berkeley Street, London, W1J 8DZ, United Kingdom

If you remain dissatisfied after contacting us, you may submit a complaint to the ICO online at ico.org.uk/make-a-complaint or by post to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

If your complaint relates to the handling of your gambling account rather than a data protection matter, you may also refer disputes to the UKGC or to an approved Alternative Dispute Resolution (ADR) provider. Details of our ADR provider are set out in our Terms and Conditions.

Contact Us

If you have any questions about this Privacy Policy or about how PartyCasino handles your personal data, please get in touch:

• Email: care@partycasino-casino-uk.com
• Telephone: +44 20 4568 1388
• Post: Level 7, 16 Berkeley Street, London, W1J 8DZ, United Kingdom
• Live support: Available 24 hours a day, seven days a week via our contact page

Gambling should always be enjoyable and within your means. PartyCasino is licensed and regulated by the UK Gambling Commission. Players must be 18 or over. If you need support, visit BeGambleAware.org, GamCare.org.uk, or GamblingTherapy.org.